If you don't read anything on this site before purchasing, chances are you will be disappointed. We would like for you to have a nice experience in your efforts to get and see that movie you've been tracking down for years. Please Check these Frequently Asked Questions out before contacting us, and if there's anything not answered here, please contact us and we will give you an answer.
How can I pay? Is it safe to use my credit card?
Do you take PAYPAL?
Unfortunately, we DO NOT accept nor do business through Paypal.
Do you ship internationally?
Looks like my coupon code expired. Can I still use it?
Unfortunately, no. But we'll be running more promotions and sending out more discount codes in the future, join the mailing list for updates on these!
My coupon code didn't work when I placed an order. What should I do?
First check to make sure your coupon code isn't expired and that you've typed in the code correctly during checkout (It's always suggested to just "copy and paste" for the best results). If neither of these suggestions resolves your problem, please contact us.
D-oh! My address or email address was typed in incorrectly. What can I do?
Don't panic! Contact us ASAP with the changes you need made. There are options in your account within the site to make the corrections, but if you feel better with us fixing the changes for you, that's what we're here for! Orders are shipped in 24-48 hours so there's still enough time for us to fix any changes for you. If your order has already been marked as "awaiting shipment" that means it's been processed, packed and or ready to go out for pickup, changes are most likely not an option at this point. We'll do our very best to resolve things for you!
How long will it take to get what I ordered?
What about your returns policy?
Will the DVD's work on my DVD player?
What do these terms on your site mean?
"Not officially Released", "Not commercially Released"
A: This means that the studios have not released the movie and it's in the Public Domain until they decide to give it a proper release [either by the "flip" of a coin or until a billion signatures are collected ;O)] These movies are in most cases long forgotten and in such low demand, they don't think it's worth the effort to release them. In the recent years, the studios are so lazy that they are now releasing some of these rare movies on DVD-R too!
What if I didn't know or understand that the movie I purchased was on DVD-R?
We are not into lying to anyone for sales here. Everything is truthfully told on each page of the site down to the actual detailed item page. It's up to the buyer to take the time and responsibility to read what is being sold to them. If there's any doubts or questions just hit the "Contact us" button and we'll gladly answer. No lies or anything, it will be up to the buyer to decide if they still want to purchase. We will not give any refunds because of failure to read what is obviously written all over the site.
Ok, so now that I know the movies are on DVD-R, do they at least come with some sort of coverart in a DVD case?
Sure! That's the least we can do :O) How cheap can we be? Again, we want you to have a nice experience here and throwing the DVD in a slip cover with a a "sharpie" marker label is really...well...UM..CHEAP!
Can I send these kind of movies as a gift to someone?
It would have to be a judgement call by you as the buyer. The movies are once again on DVD-R so unless the person on the receiving end understands this, then we don't recommend it. We don't want to be held responsible if you are embarrassed when the person receives it not knowing.
What's the quality like on these movies?
I've never purchased anything online before, I'm so uneasy about doing so; let alone from site's like this, is everything safe and secure?
IF you've never purchased ANYTHING on the net before and feel extremely paranoid about it, then we suggest sticking to what makes you comfortable and that would most likely mean purchasing offline at a "physical" store. Please do keep in mind that these movies are NOT available in regular stores. Due to the nature of the movie's titles and the rarity, they would most likely only be available to purchase online. We do promise that everything is secure, and private if you make the decision to buy from us. If you still don't feel comfortable, then you're free to go back on the google search engine and move on to the next site.
How do I know when my order has been shipped?
Your account within the site will have any updates, and or messages regarding your order. You don't have to necessarily create an account to get the info, as it is automated upon an order with us. Creating an account with us enables buyers to have a wishlist, track previous orders, etc. As far as tracking your package goes, it will be sent on behalf of us through Stamps.com and is considered an attachment. If you have on high mailbox filters (AOL users..we see you!), chances it will be going into your spam, bulk, and or junk folders, and you won't see it. When you do see it, open it up click on the link and it'll update you on your package whereabouts. International buyers cannot track packaging through Stamps.com because of our shipping method which is first class international. General arrival time is 7-14 days.
I had a problem paying with my Credit Card, what should I do?
Is my order SECURE?
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